We understand you may have a number of questions about our services and so we have tried to answer as many as possible on this page. If you have any questions which haven’t been answered below, please contact us on 01256578012 or send us an email.. We look forward to hearing from you soon.
FREQUENTLY ASKED QUESTIONS
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Q.) As a new client how quickly can someone start if I require them?
As soon as we have signed terms of business we can begin. We will speak to you about your establishment and your specific requirements. We will then search for the most suitable staff for you.
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Q.) Are all your staff compliant?
All our staff are compliant to the latest guidelines and legislation and audited regularly by Crown Commercial Services and NHS framework requirements. Our dedicated office staff ensure all our workers are up to date with DBS checks and training and the recruitment process is completed by our in-house trained nurse.
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Q.) How do I book a shift and how soon can you cover shifts?
Our phone lines are manned 24 hours a day with consultants who are able help you with any requests – we have a 20 min call back policy and will update you honestly with our progress with allocating you with staff cover. We will look for cover and continue to keep you updated.
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Q.) How do I know who is coming?
We will call and confirm the staff member’s name who is allocated to cover your shift. We can also confirm this via email, if requested. If this is a new person to your establishment we can send you a proforma form with their compliance details and training dates as well as a photo of the worker.
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Q.) What should I do if I am unsatisfied with your service?
We take the quality of our staff provision very seriously and send out 6 monthly appraisal review documents for you to complete if you have a regular staff member from us.
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Q.) What happens if I’m late for a shift? Who do I call?
You are expected to arrive at work in good time to begin working at the start time arranged. If, for any reason, you are going to be late for work, you must inform your recruitment consultant and the client personally by telephone.
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Q.) What if I have a concern about clinical practice?
Any concerns must be reported to your Recruitment Consultant who will forward to the appropriate Manager. OntimeCare has procedures in place for dealing with any concerns you may have.
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Q.) What are your pay rates?
Our pay rates vary depending on the client you work with and the day/shift that you work. Your recruitment consultant will discuss the pay rate with you before confirming any shift.
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Q.) How long before I can start work?
Our recruitment process can be completed in three weeks. The time taken will be dependent upon OntimeCare receiving all supporting documentation and references. You can start work as soon as we have received all your paperwork, references, and you have completed your training.
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Q.) How often will I get paid?
Ontime Care Nurses and HCA / Healthcare Assistants are paid weekly every Friday. You just need to email a copy of your timesheet to us before 9:30am and we will sort out a same day payment for you.
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Q.) How long does the registration process take?
We aim to have you out working within six weeks of registering. The speed of the registration process depends on how quickly you can send your documents and application pack completed and over to us – ideally, we need you to send you paperwork back within two weeks for this to happen.
Q.) Will i get support with my DBS application?
Yes we support you with everything involved in the application.
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